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Find quick answers for sources, providers, playback, and privacy—or send us an email.
Email support →Common questions
Start here.
How do I add a playlist?+
In Streamly, choose the add-source option and select a playlist URL or a local M3U, M3U8, or W3U file. Enter or choose only a source you are authorized to use.
How do I connect an Xtream provider?+
Select Xtream, then enter the server address, username, and password supplied by your provider. Streamly does not sell or issue provider access. Use HTTPS when your provider supports it.
Why will a stream not play?+
Check your network, confirm the source is active, verify that your access details are correct, and try another compatible item from the same source. Compatibility depends on the host, format, codec, and provider configuration.
Does Streamly include channels or movies?+
No. Streamly is a media player and does not provide channels, playlists, movies, series, provider accounts, or subscriptions.
How do I remove saved information?+
Use the available remove controls for playlists, provider profiles, and favorites. Uninstalling removes the ordinary App container, subject to iOS backup and Keychain behavior. For remote data questions, contact us.
What should I include in a support email?+
Include your device model, iOS version, the action you were taking, and any error message. Never send your provider password, access token, full playlist URL, or sensitive personal information.
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